- How to make a success of your work and business relationships...
What does being a Professional mean?
- Working to Deadlines
- A real job (get paid)
- Having a steady income
- Conducting your practice to the best of your ability
- Confident and mannerism
- Knowing your practice
Certain areas can consider what being a professional actually is. Do they have to be articulate to be professional? In my opinion I believe anyone has the capability to be a professional regarding the fact that they conduct their job to the best of their ability.
First impressions - People always notice appearance, mannerisms, body language, facial expressions.
Never draw anyone to anything negative, this will work against you, you must be positive and confident. First Impressions:
- Volume, accent, rhythm, tone, speed and pitch.
Studies show that the majority of people with first impressions notice, visuals 55%, words 7% and auditory 38%. I felt that I would most likely have a problem with the speed of how I pronounce words, with part of my being southerners, I've automatically picked up the speed and articulation of speech. I need to ensure that I slow down my speech so that I don't confuse the person I would be talking to. Body language is another slight worry I have, especially with how I twirl my hair without thinking about it when I talk to people or approach people; this form of body language shows shyness and timidness. I need to break out of this habit to create a first impression that shows how confident and passionate I am about my work.
What does a Professional look like?
- Stereotypes - Discrimination - need confidence, 'I don't care about what others think' - be careful with this as people can talk this as a form of arrogance.
- Smell - personal grooming
- Being Practical
Non verbal communications
- Facial expressions, it doesn't hurt to smile!
- Gestures
- Body language and posture
- Paralinguistics (tone and pitch of voice)
- If you are stressed it is really easy to forget to smile
Social Capital
} Understanding people
Emotional Capital
Being able to read signals - the smallest things can give you a signal.
Professional image
- Overall style..
The brand is you - You want to include your own identity but need to fit in to the organisation that you are striving for. Consider the culture and the workplace.
- How do others perceive you?
Through appearance, personality... what do you want to be stereotyped as? Where are you working, is it informal or formal, you need to fit in first before getting your style.
The Written Rules
- Communication Etiquette: Emails/online, telephone calls/text messages and social media
Telephone calls
- Introduce, 'hello my name is ...., I am calling..' state why you are calling
- Taking messages - '... is not here right now, can i take a message?' or 'company name, ... speaking how can I help you?' - state the date, time, number and name of the caller when taking messages.
Social Media - Many small companies will google your name, google yourself and see what comes up - Linked In site will pop up straight away.
Work relationship and difference in the workplace:
- Compromises
-Understanding differences
- Feedback, needs to be constructive - its a way of learning about yourself, it increases your self awareness and helps development.
- Asking for feedback - firstly consider the feedback you want - listen and ask for more feedback with different peers to compare - the similarities and differences.
I found this lecture quite inspiring and it revised points that I already had knowledge of and expanded it further. Personally I think the two main things when dealing with other people in the workplace is compromise and common sense. Compromise is definitely a must, without this I doubt most teams would be able to work together as no-one would want to give up their ideas or want to expand on someone elses thoughts. Common sense is more of a basic guide to judging people and their personalities, how the other person will react to certain feedback - give you an idea of how to talk to them and get the best work ethos from them.
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